The Union Minister of State for Consumer Affairs, Food and Public Distribution, Shri Ashwini Kumar Choubey in a written reply to a question in Lok Sabha today shared that the Department of Consumer Affairs has generated consumer awareness under ‘Jago Grahak Jago’ Campaign among the consumers of the country through video spots and other material on various provisions of Consumer Protection Act 2019, MRP, Hallmarking, weights and measures, consumer grievance redressal mechanism and related issues through departmental website, State/UT Governments, TV, Radio, Common Service Centres. Regular messages are posted on social media to harness its potential to create consumer awareness. State/UT governments have also been involved to spread consumer awareness in tribal and remote areas.
The Department of Consumer Affairs has recently launched “Jagriti”, a mascot for empowering consumers and generating awareness of their rights. “Jagriti” is projected as an empowered young consumer.
The Consumer Protection Act, 2019 provides for, inter-alia, simplification of the adjudication process in the Consumer Commissions; filing of a complaint by a consumer in the Consumer Commission having jurisdiction with respect to his place of work/residence irrespective of place of transaction and place of business or residence of the opposite parties, e-filing of cases in Consumer Commissions through e-daakhil portal, video conferencing for hearing, deemed admissibility of complaints if admissibility is not decided within 21 days of filing; court monitored mediation to facilitate early disposal of cases; provision of product liability.
The Consumer Protection (Consumer Disputes Redressal Commissions) Rules, 2020 notified under the ibid Act provides that no fees is required for registering cases in the District Consumer Disputes Redressal Commissions involving value of goods or services paid as consideration upto 5 lakhs.