Ensuring the safety, dignity, and well-being of women is essential for an inclusive and equitable society. Accessible and responsive public service mechanisms play an important role in addressing issues and facilitating redressal. The National Commission for Women (NCW) is the apex statutory body to safeguard and promote the rights and interests of women. It serves as a platform to represent women’s concerns and advocate for their welfare and empowerment. The subjects of NCW’s initiatives include dowry, equal employment opportunities, and labour exploitation.

Every year, NCW receives thousands of complaints related to domestic violence and other forms of abuse. Such experiences can have a significant impact on mental well-being and often require professional psychological support. To assist women in distress, NCW operates the 24×7 Women Helpline – 14490, providing a Digital Complaint Registration System for women affected by violence. This toll-free number acts as an easy-to-remember short code linked to NCW’s existing helpline – 7827170170. Any woman or girl above 18 years of age can contact the helpline. It enables women to register complaints and access immediate assistance. It is staffed by trained psychological counsellors from leading mental health and counselling institutions. This ensures professional and compassionate intervention for those in need.