Union Minister of Communications, Shri Jyotiraditya M. Scindia, chaired a review meeting with Bharat Sanchar Nigam Limited (BSNL)’s Chief General Managers (CGMs) in New Delhi. This high-level meeting, convened, reviewed BSNL’s operational progress, addressed regional challenges, and outlined the strategy ahead for the company’s network and service delivery. Also in attendance were Minister of State for Communications Shri Pemmasani Chandra Sekhar, and other senior DoT officials. In a media briefing between the sessions, Shri Scindia noted that the discussions focused on strengthening BSNL’s role in the telecom sector, accelerating infrastructure rollout, and enhancing citizen-centric service delivery.

Focus on Growth and Modernization

Wide-ranging discussions during the review focused on BSNL’s growth strategy, improving network performance, customer service delivery, and organizational modernization. This comprehensive dialogue reinforced BSNL’s positioning as a consumer-centric telecom service provider with a clear mandate of “Revenue First” targets across all business units. The forum helped align BSNL’s top management in driving these priorities at every level, emphasizing accountability for outcomes.

Customer-First Transformation

BSNL is undergoing a major service transformation across all its circles, business areas, and units. To underscore its “Customer First” ethos , BSNL is taking initiative emphasizes proactive customer engagement, improved service responsiveness, and prompt grievance redressal.